1. Introduction
Prodtimize ("we", "us", or "our") operates https://prodtimize.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, and password when you register.
- Profile information: Account type, selected platforms, and preferences set during onboarding.
- Product data: Product names, descriptions, specifications, images, and PDFs you upload.
- Payment information: Billing details processed securely by Stripe. We do not store full card numbers.
- Communications: Messages you send us via email or support channels.
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, generation counts, and session duration.
- Device information: Browser type, operating system, IP address, and device identifiers.
- Cookies: Session cookies for authentication and preference cookies for settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process your product data through AI to generate listings and content.
- Process payments and manage your subscription.
- Send transactional emails (account confirmation, billing receipts, usage alerts).
- Send product updates and marketing communications (you can opt out at any time).
- Improve and develop new features of the Service.
- Monitor and analyze usage patterns to improve performance.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
4. AI Processing of Your Data
When you use our AI features, your product data (text, images, PDFs) is sent to Anthropic's Claude API for processing. This data is used solely to generate your requested content and is subject to Anthropic's Privacy Policy.
We do not use your product data to train AI models. Anonymized usage statistics (e.g., generation counts, feature usage) may be used to improve our Service.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who help us operate the Service, including Supabase (database), Stripe (payments), Anthropic (AI), Resend (email), and Vercel (hosting). These providers are contractually bound to protect your data.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred.
- Legal requirements: When required by law, court order, or governmental authority.
- Protection of rights: To protect the rights, property, or safety of Prodtimize, our users, or the public.
6. Data Retention
We retain your account data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
Product data and generated listings are retained until you delete them or close your account. Billing records are retained for 7 years as required by law.
7. Cookies
We use the following types of cookies:
- Essential cookies: Required for authentication and security. Cannot be disabled.
- Preference cookies: Remember your settings and preferences.
- Analytics cookies: Help us understand how the Service is used (anonymized).
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the Service.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a machine-readable format.
- Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link.
- Restriction: Request that we restrict processing of your data in certain circumstances.
To exercise these rights, contact us at support@prodtimize.com. We will respond within 30 days.
9. GDPR (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:
- Contract performance: Processing necessary to provide the Service you signed up for.
- Legitimate interests: Improving the Service, preventing fraud, and ensuring security.
- Consent: Marketing communications (you can withdraw consent at any time).
- Legal obligation: Compliance with applicable laws.
10. CCPA (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information.
We do not sell personal information. To exercise your CCPA rights, contact us at support@prodtimize.com.
11. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS/HTTPS) and at rest.
- Row-level security (RLS) in our database so users can only access their own data.
- Secure authentication via Supabase Auth.
- Regular security reviews and updates.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
12. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: