Privacy Policy

1. Introduction

Prodtimize ("we", "us", or "our") operates the Prodtimize Shopify App and the website at https://prodtimize.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you install and use our Shopify App.

By installing the App, you consent to the data practices described in this policy. If you do not agree, please uninstall the App.

2. Information We Collect

2.1 Shopify Store Data

• Store information: Your store name, domain, and Shopify plan.
• Product data: Product titles, descriptions, tags, images, and metadata accessed via the Shopify API.
• Merchant information: Name and email address associated with your Shopify account.

2.2 Information Collected Automatically

• Usage data: Features used, optimization counts, and session activity within the App.
• Device information: Browser type, operating system, and IP address.

3. How We Use Your Information

We use the information we collect to:

• Provide product optimization services (titles, descriptions, tags, images).
• Process your product data through AI to generate optimized content.
• Manage your subscription and billing through Shopify.
• Improve and develop new features of the App.
• Monitor usage to prevent abuse and ensure fair use.
• Respond to support requests.
• Comply with legal obligations.

4. AI Processing of Your Data

When you optimize a product, your product data (text and images) is sent to our AI provider for processing. This data is used solely to generate your requested optimizations.

We do not use your product data to train AI models. Your data is processed in real-time and not retained by the AI provider beyond the duration of the request.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• AI service providers: To process product optimization requests. These providers are contractually bound to protect your data.
• Shopify: Billing and subscription management is handled through Shopify's platform.
• Legal requirements: When required by law, court order, or governmental authority.

6. Data Retention

We retain your data for as long as the App is installed on your store. If you uninstall the App, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/HTTPS) and at rest, secure API authentication, and regular security reviews.

8. Your Rights

You have the right to:

• Access: Request a copy of the data we hold about your store.
• Deletion: Request deletion of your data by uninstalling the App or contacting us.
• Correction: Request correction of inaccurate data.
• Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at shopify@prodtimize.com. We will respond within 30 days.

9. GDPR & CCPA Compliance

We comply with the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents. We do not sell personal information. Contact us to exercise any rights under these regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email. The "Last updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices: